At TCMS (Midlands) Ltd we are committed to ensuring that the privacy of customers is protected whilst visiting our website. This policy sets out the basis on which personal data we collect or that you may provide will be processed by us.
We are committed to ensuring that your data is secure, in order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information provided online, examples of these procedures are as follows:
Fully lockable filing cabinets and cupboards which hold physical copies of data received. Minimal access to electronic systems, this is achieved by each terminal only being accessible by one person; they will be the only one responsible for that particular terminal and hold any passwords required to access it. This also applies to individual email accounts held and individual access to shared software; each employee holds separate login details and permissions. Departmental and Managerial access only to certain software specifically required i.e. Sage is only accessible via one employee, they and they alone hold the log in details and are the only person able to see supplier and customer personal and sensitive data.
We collect and process the following data about you from either your use of our website or your correspondence with us via phone or email.
In order to process your request we will need you to provide the below information, this information is collected once you have freely submitted it through our website or by phone and email.
Information collected includes the following:
The above provided and collected information helps us to understand your requirements and provide you with a better service, particularly for the following reasons:
We collect and use the above information for several purposes, these include:
We are required by new GDPR regulations to have one or more lawful grounds to process your Personal data, our legal basis for collecting and using the personal data described above will depend on the personal data concerned and the way we collect it. We will normally only collect personal data from you where we need it to; supply you with available service information, to carry out site surveys, supply quotations thereafter and to perform a contract with you i.e. to manage the relationship and be able provide you with specific requirements needed. We only process this data where we have your freely given consent to do so.
Our Legal Basis for processing personal data ‘freely given’ is and may be for the following reasons, dependant of the relationship going forward:
All processing which isn’t simply based on consent and requires further processing will be made clear to you at time of collection or use– consent can be withdrawn at any time by contacting TCMS (Midlands) Ltd on the below details.
We take care to allow access to personal data only to those who require such access to perform their tasks and duties and to third parties who have a legitimate purpose for accessing it. Whenever we permit a third party to access personal information, we will implement appropriate measures to ensure the data is used in a manner consistent with this notice and that the security and confidentiality of the data is maintained.
We will not sell, distribute or lease your personal information to third parties unless we have your complete permission to do so or are required to by Law.
In addition, we make certain personal data available to third parties who provide services to us. We do so on a “need to know basis” and in accordance with applicable data protection and data privacy laws.
Disclosure of your information to third parties will be issued in association with the following:
We may also disclose personal data to third parties on other lawful grounds, including:
If you are contacting TCMS (Midlands) Ltd on behalf of a customer or business please make them aware of our privacy statement and gain explicit permission beforehand for distribution of their personal information to TCMS (Midlands) Ltd.
We will hold the data received for a period of 12 months at which point our privacy statement will be reviewed and all current information held will be re requested and permissions re established.
You may request details of your personal information which we hold about you under the ‘EU General Data Protection Regulation’. If you would like a copy of the information held please email TCMS (Midlands) Ltd at firstname.lastname@example.org.
You have the right to withdraw consent at any time, be aware this may affect our ability to process your requests and provide you with the service/s you require.
If you would prefer your information to be erased please email at email@example.com or write to TCMS (Midlands) Ltd-38 Brearley Street, Hockley, Birmingham, B19 3NR.
For further information on personal data which is requested and/or held or if you wish to make a complaint regarding use of personal information please contact the ICO (Information Commissioner’s office) on 0303 123 1113 or at www.ico.org.uk.
If choosing to enter into a contract with TCMS (Midlands) Ltd for the provision of Daily Office Cleaning Works,it will be necessary to provide us with personal details in order for us to provide you with all service requirements requested and to assist in further agreements being made.
If you choose to bypass our online contact sheet and contact us direct by telephone 0121 333 5824 then we will automatically receive your contact number on our telephone system as we use caller ID, by choosing this method of contact you are automatically agreeing to us receiving your information. If you believe any of the information we are holding is incorrect or incomplete, please write to us or email us as soon as possible and we will promptly correct any information found to be incorrect.
TCMS requires consent to enable us to process both types of personal data but this must be explicitly given, where we are asking for sensitive personal data, we will always inform you of why this is required and tell you how any information received is to be used.
By consenting to this privacy statement, you are giving us explicit permission to process all personal data provided and to store on our systems for the above period of time.
This policy is effective from 25th May 2018; however you should check this page from time to time to ensure you are happy with any changes TCMS (Midlands) Ltd may make to this policy.